Identify the file
Property address, parties, closing date, and your role.
Order status
Get the file status without creating email chaos.
Ask for status on title search, commitment, curative items, figures, signing, recording, disbursement, or policy delivery.
Order status request
Get a file update without sending sensitive details through email.
Send the property address, parties, or file number if you have it. Keystone can confirm where the file stands and what is still needed.
Ask the right question
Title commitment, payoff, figures, signing, recording, disbursement, or policy status.
Sensitive info
Do not submit banking, identity, or private account information in a public form.
Escalate when needed
Use direct contact if the file is closing soon or funds are at risk.
Next step
Need Keystone to review it?
Send the request and Keystone will route it to the correct team.